Welcome to the 1Print Games Terms and Conditions page. The Terms and Conditions page contains important information on how we handle orders, pre-orders, payments, shipping, and more. If you are new to shopping at 1Print Games, please take a few minutes to read our policy.
Pre-Orders
1Print Games usually takes pre-orders for upcoming products. Here are a few key points to take note for pre-orders:
- Your credit card/debit card will be charged immediately upon completing the checkout process. Take note of the product’s release date.
- If you order an item already released together with a pre-order item, both items will be shipped together once the pre-order item is released.
- We reserve the rights to cancel pre-orders. Reasons include but are not limited to products going out of stock, surpassing order limits, or suspected credit card fraud. Canceled items will be refunded in full.
- We reserve the rights to postpone the shipment of pre-orders in the event of delays by the manufacturer.
- For our cancellation policy, please read the Cancellation section below.
Payment
1Print Games accepts credit card and debit card payment via the secure payment processor Stripe. Your credit card/debit card will be charged immediately upon completing checkout, whether it’s a pre-order, back-order, or an order for a product in stock. All prices listed are in USD (US Dollars).
Processing
The processing time required for most products is 1 to 7 business days. Processing time is the length of time required before we can ship your order. If the time required is longer than usual, it will be stated on the product page.
Shipping
Depending on your country or territory of residence, you could choose to ship your order by EMS, Airmail, or SAL. The length of time and cost varies for each shipping method. All shipping methods include a tracking number, though tracking may be limited for Airmail and SAL. Upon order completion, you will receive an email with your tracking number. Please check your spam folder in case our email gets caught up in the spam.
Initial tracking of packages can be done on Japan Post’s online tracking system. Once the package has arrived in its destination country, we highly recommend our customers to use their local postage partner’s tracking system to track the package in greater detail. You can learn more about Japan Post EMS tracking here.
Import taxes, tariffs, and VAT (value added tax) are the responsibility of the customer.
Supported Countries
1Print Games currently ships to the following markets (more to come in the future):
North America: Canada, Mexico*, United States of America
Central/South America*: Argentina, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay
Europe: Austria, Azerbaijan, Belarus, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom
Asia: Bangladesh, Bhutan, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Democratic People’s Republic of Korea, Laos, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Guam, Vietnam
Oceania: Australia, New Zealand
Middle East: Bahrain, Iran, Iraq, Israel, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, Syria, United Arab Emirates
Africa: South Africa, Egypt
Other: Barbados, Costa Rica, Cuba, El Salvador, Fiji, Honduras, Jamaica, New Caledonia, Panama, Papua New Guinea, Solomon Islands, Trinidad and Tobago
* Delivery time may take longer for customers living in Central/South America. This is due to customs and postal services, which are not within our control. Thank you for your understanding.
Tracking
Upon order completion, you will receive a tracking number and a link to Japan Post to track your package. Please track your package regularly to avoid potential problems such as retained packages from happening.
Sometimes, it would also be best to track your package through your domestic carrier, as they become up-to-date after your package clears customs. Click here for a list of domestic carriers.
Changing of Shipping Addresses
We understand that while you await the arrival of your pre-order package, you may be moving from one place to another. Feel free to place your order in your current residential/office address and update us before you move to a new place.
Please keep in mind once your order is shipped, it is out of our hands and we can no longer amend the address. In cases where the change in shipping address causes a change in the shipping price, we will inform you of the price difference and the difference (payment/refund) must be settled for the change to take effect.
For non-pre-order packages, the changing of address is trickier depending on the processing time. If you have identified an error, it is best to contact us of a change immediately. Similarly, we cannot change the shipping address after the package is shipped.
To change your shipping address, you can either reply to your order confirmation with your new shipping address or drop us a message here.
Cancellations
1Print Games accepts order cancellations for the duration of the Open Pre-Order period. We generally do not accept order cancellations after the Open Pre-Order ends, but we may be able to assist you depending on the status of your order. Please only make an order if you are sure you will purchase the product.
1Print Games reserves the rights to cancel orders under the following circumstances:
- If we are unable to fulfill your order
- You have exceeded the order limits
We will refund all canceled orders, along with the shipping fee, in full. If an order is partially canceled, the canceled product and partial shipping fee will be refunded.
Returns and Refunds
1Print Games accepts returns for faulty products or incorrect orders (i.e. you received the wrong item or wrong quantity).
You may choose to receive a full refund or replacement (if the item is still available) in the event any of the above scenarios occur. Please contact us within 10 business days of receiving your tracking number.
1Print Games provides a full refund if the item you wanted is no longer available, we are unable to fulfill your order, or your shipped order is missing in transit. Please contact us within 14 business days of receiving your tracking number.
Uncollected Packages (Return to Sender)
Should the package be uncollected and returned to our logistics center, it may take a while before we can reprocess the item before shipping.
A reshipping fee will be charged for reshipping the item over to you again, even if the product was initially shipped with free shipping. Depending on the location in which the packaged was shipped from, the logistics center might charge an additional reprocessing fee.
If you have reason to believe your package was returned to sender, please contact us here as soon as possible, as the logistic centers usually take a longer time to contact us. We will advise your next course of action.
Inquiries
For all 1Print Games inquiries, please click here. If you have a question about your order, please quote your order number when contacting us.
1Print Games reserves the rights to amend the Terms and Conditions at any time without prior notice.