Frequently Asked Questions

Products

Q: What is included inside every 1Print Game?

Every 1Print Game comes with a Nintendo Switch Game Card in physical case. Reversible cover art/inner cover art is included with every release. All of our releases also contain an Acrylic Keychain, Numbered Authenticity Card, and B6 Size Instruction Booklet. Select 1Print Games releases may come with additional items, such as an Original Soundtrack.

Q: Could I play games released by 1Print Games on a Nintendo Switch I purchased in my country?

Definitely! As the Nintendo Switch is region free, you can play all of our games on your system without any restrictions.

Q: Are there any age ratings printed on the box?

All games part of the 1Print Games collection have no age ratings on the cover and the Game Card.

Q: What languages can I play my 1Print Game in?

As language support varies from title to title, we recommend you to check the product listing for the game you are asking for.

Q: Does 1Print Games have any plans to release games for the PlayStation 4 and PlayStation Vita?

Our co-founders Iggy and Nitro have been avid Nintendo gamers for many years. We currently have no plans to release games for the PlayStation 4 or PlayStation Vita at this time.

Orders

Q: Are the games in-hand?

Yes! All games that are announced with a precise release date (day, month, year) are in-hand and will ship from the release date listed on the product page. Games that are announced with a launch window (i.e. month and year or quarter and year) are not in-hand and will only be offered for sale once its release date is officially announced. However, we may take pre-orders for sets that contain such games.

Q: Can I cancel my order?

Cancellations are reviewed on a case-by-case basis. Orders already shipped cannot be cancelled.

Q: Can I change my address?

Please contact us to change your address. We cannot change addresses for orders already shipped.

Q: Can I merge my orders to save on shipping?

Depending on the contents and release date of products of your order, yes. Please contact us for more information. We cannot merge orders for orders already shipped.

Q: I received my game and it was damaged. Could I request for an exchange?

Certainly. Please contact us with details, photos, and your order number. We will be happy to assist you!

Q: Do you accept returns?

1Print Games does not accept returns, but we are happy to exchange the product for you should it arrive in a defective state.

Payment

Q: What payment methods does 1Print Games support?

1Print Games supports credit card and debit card payments from the following brands:

VISA, Mastercard, American Express

We also support the following payment methods:

Apple Pay, Google Pay

All payments are processed through Stripe.

We also support PayPal.

Q: What are the prices listed in?

All prices are listed in US Dollars (USD).

Q: Does 1Print Games support PayPal?

PayPal is now supported.

Shipping

Q: What shipping methods do you support? What's the difference between them?

Products shipped from Singapore

Airmail

  • Average shipping time. Arrives in 1 – 3 weeks in most territories. May take longer in South America.
  • Affordable pricing.
  • Tracking included for most territories
  • Maximum shipping weight is 2kg
Q: 1Print Games doesn't seem to be shipping to my country. Could you please ship to my country?

We are always looking to support more countries for shipping once the opportunity arises. Thank you for your interest in 1Print Games.

Q: Does 1Print Games cover import taxes and duties?

Sadly not at this time, but we are looking into it. All import taxes and duties are the responsibility of the customer.

Other

Q: I am a retailer. Can I order products from 1Print Games?

1Print Games has a retail program which offers access to retailers that align with our values. We only accept brick-and-mortar retailers into our program. If you are interested, please contact us.