Frequently Asked Questions

Customers living in Japan, please visit the 1Print Games Official Country Reseller page for assistance.

Products

Q: What is included inside every 1Print Game?

Every 1Print Game comes with a Nintendo Switch Game Card in physical case. Reversible cover art/inner cover art is included with every release. All of our releases also contain an Acrylic Keychain, Numbered Authenticity Card, and B6 Size Instruction Booklet. Select 1Print Games releases may come with additional items.

Q: Could I play games released by 1Print Games on a Nintendo Switch I purchased in my country?

Definitely! As the Nintendo Switch is region free, you can play all of our games on your system without any restrictions.

Q: Are there any age ratings printed on the box?

All games part of the 1Print Games collection have no age ratings on the cover and the Game Card.

Q: What languages can I play my 1Print Game in?

As language support varies from title to title, we recommend you to check the product listing for the game you are asking for.

Q: Does 1Print Games have any plans to release games for the PlayStation 4 and PlayStation Vita?

Our co-founders Iggy and Nitro have been avid Nintendo gamers for many years. We currently have no plans to release games for the PlayStation 4 or PlayStation Vita at this time.

Orders

Q: Are the games in-hand?

We know you want to get your games as soon as possible, so the first copies of every 1Print Game are always on-hand and will ship a week after the game is officially announced. If you miss out on the first copies, you can still pre-order a copy before the last chance pre-order period ends (typically about 2 to 3 weeks after the game is announced). Last chance pre-order copies will arrive later, though!

Q: How many copies of the games are there?

We might reveal that after the last chance pre-order deadline.

Q: Why do you have last chance pre-orders?

At 1Print Games, we believe in giving everyone a fair chance to purchase titles part of the 1Print Games Collection, so customers who miss out on first copies still have a chance. Though most of the 1Print Games releases will have last chance pre-orders, a few may not due to their contents.

Q: Can I cancel my order?

Cancellations are reviewed on a case-by-case basis. Orders already shipped cannot be cancelled.

Q: Can I change my address?

Please contact us to change your address. We cannot change addresses for orders already shipped.

Q: Can I merge my orders to save on shipping?

Depending on the contents and release date of products of your order, yes. Please contact us for more information. We cannot merge orders for orders already shipped.

Q: I received my game and it was damaged. Could I request for an exchange?

Certainly. Please contact us with details, photos, and your order number. We will be happy to assist you!

Q: Do you accept returns?

1Print Games does not accept returns, but we are happy to exchange the product for you should it arrive in a defective state.

Payment

Q: What payment methods does 1Print Games support?

1Print Games supports credit card and debit card payments from the following brands:

VISA, Mastercard, American Express

We also support the following payment methods:

Apple Pay, Google Pay

All payments are processed through Stripe.

We also support PayPal.

Q: What are the prices listed in?

All prices are listed in US Dollars (USD).

Q: Does 1Print Games support PayPal?

PayPal is now supported.

Shipping

Q: What shipping methods do you support? What's the difference between them?

1Print Games offers three shipping methods – EMS, Airmail, and SAL. Here are the differences between the three:

EMS

  • Fastest shipping time. Arrives in 2 – 4 days in most territories. May take longer in South America.
  • Most expensive option out of the three.
  • Tracking included
  • Signature required

Airmail (recommended)

  • Average shipping time. Arrives in 5 – 8 days in most territories. May take longer in South America.
  • Affordable pricing.
  • Tracking included for most territories
  • Maximum shipping weight is 2kg

SAL

  • Slowest shipping time. Arrives in 14 days in most territories. May take longer in South America.
  • Cheapest option among the three.
  • Tracking included for most territories
  • Maximum shipping weight is 2kg
  • Not available for all territories
Q: Does 1Print Games ship to Japan?

1Print Games has partnered with leading retailers in Japan to provide the best service for our customers. Please visit our 1Print Games Country Reseller page to purchase 1Print Games in your country.

Q: 1Print Games doesn't seem to be shipping to my country. Could you please ship to my country?

We are always looking to support more countries for shipping once the opportunity arises. Thank you for your interest in 1Print Games.

Q: Does 1Print Games cover import taxes and duties?

Sadly not at this time, but we are looking into it. All import taxes and duties are the responsibility of the customer.

Other

Q: I am a retailer. Can I order products from 1Print Games?

1Print Games has a retail program which offers access to retailers that align with our values. We only accept brick-and-mortar retailers into our program. If you are interested, please contact us.

Q: Can I become an official Country Reseller for 1Print Games?

1Print Games is currently not taking applications for Country Resellers, but we are always open to hearing from you. Please contact us with your proposals.